Terms and Conditions

Man with Van Waterloo Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Waterloo provides man and van, removals, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man with Van Waterloo, the provider of man and van and removal services.

1.2 "Customer" means any individual, partnership, company, or organisation that books or uses the services of the Company.

1.3 "Services" means any transport, removal, man and van, loading, unloading, packing, furniture moving, or related services provided by the Company.

1.4 "Goods" means all items, property, furniture, belongings, or materials which are handled, transported, or otherwise dealt with by the Company in the course of supplying the Services.

1.5 "Booking" means a request by the Customer, which is accepted by the Company, for the provision of Services on a specified date and time.

2. Scope of Services

2.1 The Company provides man and van and removal services for residential and commercial customers, including but not limited to home moves, office moves, small deliveries, and local transport of goods.

2.2 The Company operates primarily in Waterloo and surrounding areas, while reserving the right to accept or decline work to or from any location at its sole discretion.

2.3 The Company may provide additional services such as packing, dismantling and reassembling furniture, and loading or unloading assistance, subject to availability and any additional fees that may apply.

2.4 The scope of Services to be provided will be agreed at the time of Booking based on information supplied by the Customer.

3. Booking Process

3.1 Bookings must be made directly with the Company using its approved booking channels. Verbal or written confirmation from the Company that a booking has been accepted will create a binding contract between the Customer and the Company, subject to these Terms and Conditions.

3.2 When making a Booking, the Customer must provide accurate and complete information, including but not limited to:

(a) Collection and delivery addresses.

(b) Date and estimated start time of the move.

(c) Details of the property, including access restrictions, stairs, lifts, and parking arrangements.

(d) Description, approximate quantity, and any special characteristics of the Goods.

(e) Any additional services required, such as packing or furniture assembly.

3.3 The Company will rely on the information supplied by the Customer. Any changes to the details provided at the time of Booking must be communicated to the Company as soon as reasonably possible. The Company reserves the right to revise the quoted price or cancel the Booking if significant changes are made.

3.4 The Company may refuse a Booking or cancel an accepted Booking if, in its reasonable opinion, it cannot safely or lawfully provide the Services, or if the Customer fails to comply with these Terms and Conditions.

4. Quotations and Pricing

4.1 All quotations are based on the information provided by the Customer at the time of enquiry. Quotations are not binding if the information proves to be incomplete or inaccurate.

4.2 Prices may be based on an hourly rate, fixed fee, or a combination of both, as confirmed by the Company at the time of Booking.

4.3 Quotations generally include the cost of a man and van service for the specified duration or scope. Additional charges may apply for:

(a) Extra time beyond the agreed or estimated period.

(b) Additional labour or vehicles required.

(c) Waiting time caused by delays not attributable to the Company.

(d) Parking fees, congestion charges, tolls, or other access related costs.

(e) Work carried out outside normal working hours if this was not previously agreed.

4.4 Quotations will normally remain valid for a limited period stated at the time of issue. The Company reserves the right to revise any quotation after this period or if costs increase due to factors beyond its control.

5. Payments

5.1 Unless otherwise agreed, payment is due on completion of the Services on the day of the move. The Customer must ensure that payment is made promptly and in full using a payment method accepted by the Company.

5.2 For certain jobs, including longer distance moves, larger removals, or where additional resources are required, the Company may require a deposit or advance payment at the time of Booking. The deposit amount and due date will be communicated to the Customer.

5.3 If a deposit is required and not paid by the specified date, the Company reserves the right to cancel the Booking without further notice.

5.4 If the Customer fails to make payment when due, the Company may:

(a) Suspend or cease work until payment is received.

(b) Retain possession of the Goods under a lien until payment in full is made.

(c) Charge interest on any overdue amounts at a reasonable rate from the due date until payment is made.

5.5 The Customer will be responsible for all reasonable costs and expenses incurred by the Company in recovering any unpaid amounts.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a Booking, notice must be given to the Company as soon as reasonably practicable.

6.2 The following cancellation charges may apply, unless otherwise agreed in writing:

(a) Cancellation more than 7 days before the scheduled date: no cancellation fee, and any deposit paid may be refunded or credited at the Company's discretion.

(b) Cancellation between 7 and 2 days before the scheduled date: up to 50 percent of the agreed price or deposit may be retained.

(c) Cancellation within 48 hours of the scheduled date or failure to be available at the agreed time and place: up to 100 percent of the agreed price may be charged.

6.3 If the Customer wishes to change the date, time, or scope of the Services, the Company will make reasonable efforts to accommodate the request but cannot guarantee availability. Changes may result in a revised quotation and additional charges.

6.4 The Company may cancel or postpone the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, mechanical breakdown, illness, or safety concerns. In such cases, the Company will seek to rearrange the Booking at a mutually convenient time. The Company will not be liable for any indirect or consequential losses arising from such cancellation or postponement.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) Ensuring that the Goods are properly packed and ready for transport, unless packing services have been agreed as part of the Booking.

(b) Clearly labelling any fragile items and advising the Company of any items that require special handling.

(c) Ensuring that there is adequate and lawful parking at both the collection and delivery addresses, and for any permits or permissions that may be required.

(d) Ensuring that access to the property is safe, clear, and suitable for the Services to be carried out.

(e) Being present or appointing an authorised representative at both the collection and delivery addresses to oversee the move and sign any required documentation.

7.2 The Customer must not request the Company to carry or handle any items that are illegal, dangerous, or prohibited under these Terms and Conditions.

8. Excluded and Restricted Items

8.1 Unless expressly agreed in writing, the Company will not carry or take responsibility for:

(a) Cash, jewellery, watches, precious metals, or stones.

(b) Important documents, securities, or financial instruments.

(c) Perishable goods or items requiring controlled temperatures.

(d) Animals, plants, or living organisms.

(e) Hazardous, flammable, explosive, or corrosive materials, including gas bottles, fuel, chemicals, and paint.

8.2 If any such prohibited items are transported without the Company’s knowledge, the Company will have no liability for loss or damage and may take steps to dispose of them safely, at the Customer’s cost, if required for safety or legal reasons.

9. Liability and Insurance

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods is subject to the limitations set out in this section.

9.2 The Company will not be liable for:

(a) Loss or damage caused by inadequate packing by the Customer, unless packing services were provided by the Company.

(b) Loss or damage to fragile or delicate items that were not properly protected or disclosed as fragile.

(c) Loss or damage arising from fair wear and tear, inherent defects, or pre-existing damage.

(d) Indirect or consequential losses, including loss of profits, loss of use, or emotional distress.

9.3 The Customer must inspect the Goods as soon as reasonably possible on completion of the Services. Any visible damage or missing items must be reported to the Company without delay. The Company may not accept liability for claims raised after a significant period of time has passed.

9.4 The Company may hold appropriate insurance cover for its activities. Details of cover and any applicable limits or exclusions are available on request. The Customer is strongly advised to arrange additional insurance cover for high value or particularly fragile items, as the Company’s liability may be limited.

9.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be excluded or limited by law.

10. Delays and Time Estimates

10.1 Any timescales, arrival times, or completion estimates given by the Company are provided in good faith based on the information available at the time. They are not guaranteed unless explicitly agreed in writing.

10.2 The Company will not be liable for any delay or failure to complete the Services within an estimated timeframe where such delay is caused by factors beyond its reasonable control, including but not limited to traffic, accidents, roadworks, access difficulties, or delays caused by the Customer.

11. Waste, Rubbish, and Disposal Regulations

11.1 The Company is a removal and man and van service and is not a waste disposal contractor unless this is specifically agreed as part of the Booking.

11.2 The Company will not remove or dispose of household waste, construction waste, or other refuse unless it is legally permitted to do so and such service has been agreed in advance. Additional charges may apply.

11.3 The Customer is responsible for ensuring that any items presented for disposal are lawful to transport and dispose of, and do not include hazardous or prohibited materials.

11.4 Where the Company agrees to remove unwanted items, these may be taken for lawful disposal, reuse, or recycling in accordance with applicable waste and environmental regulations.

11.5 The Customer must not request the Company to fly-tip or dispose of waste illegally. The Company reserves the right to refuse any request that could result in a breach of legal or regulatory obligations.

12. Access, Parking, and Charges

12.1 The Customer must provide all relevant information about access to the collection and delivery locations, including restrictions on vehicle size, loading times, parking rules, and the presence of stairs or lifts.

12.2 The Customer is responsible for securing parking permissions or permits where required. Any fines or penalties incurred due to a lack of proper arrangements may be charged to the Customer.

12.3 If access at either location is significantly more difficult than described at the time of Booking, the Company may charge additional fees to cover extra time, labour, or steps required to complete the work safely.

13. Complaints and Dispute Resolution

13.1 The Company aims to provide a professional and reliable man and van service. If the Customer is dissatisfied with any aspect of the Services, they should raise their concerns with the Company as soon as possible.

13.2 The Company will make reasonable efforts to investigate and resolve any complaints promptly and fairly.

13.3 If a dispute cannot be resolved directly between the parties, either party may consider seeking independent advice or using an appropriate dispute resolution service. This does not affect the right of either party to commence legal proceedings.

14. Privacy and Data Protection

14.1 The Company may collect and process personal information about the Customer in order to manage bookings, provide the Services, and handle payments and enquiries.

14.2 The Company will take reasonable steps to protect personal data and will only use it in accordance with applicable data protection legislation and for legitimate business purposes.

15. Variations to These Terms

15.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any revised version will apply to new Bookings from the date on which it is published or otherwise notified to the Customer.

15.2 The version of the Terms and Conditions that applies to a particular Booking will be the version in force at the time the Booking is confirmed, unless a later version is agreed in writing by both parties.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written confirmation or agreement relating to a specific Booking, constitute the entire agreement between the Company and the Customer in relation to the provision of the Services.

18.2 No other terms, conditions, or representations, whether oral or written, shall be binding unless expressly agreed in writing by the Company.