Terms and Conditions for Man With Van Waterloo

These Terms and Conditions govern the provision of moving, delivery, and related transport services supplied under the name Man With Van Waterloo. By making a booking, confirming a job, or allowing any service to begin, the customer agrees to be bound by these terms. They are designed to set clear expectations for the service, the customer’s responsibilities, and the limitations that apply to each assignment. For the purposes of this document, references to “we,” “us,” and “our” mean the service provider, and references to “you” and “your” mean the person, business, or organisation requesting the service.

These terms apply to all bookings for a van with man service, a Man and Van Waterloo job, single-item transport, small removals, multi-item collections, deliveries, and any associated labour that is arranged in connection with the transport of goods. They should be read together with any written quotation, booking confirmation, or agreed job details. If there is any inconsistency between these terms and a specific written quotation, the written quotation will take precedence only to the extent of that inconsistency.

We reserve the right to amend these terms from time to time. Updated terms will apply to new bookings from the date they are published or otherwise communicated to you. It is your responsibility to review the current version before confirming a booking. No variation to these terms will be valid unless it is agreed by us in writing. Any statement made verbally by a driver, operator, or representative does not override these terms unless expressly confirmed in writing by an authorised person.

Booking Process

A booking request may be made by providing the job details we reasonably require, including the collection and delivery addresses, access information, type and quantity of items, preferred date and time, and any special handling requirements. Quotations are generally based on the information supplied at the time of enquiry. If the details change after a quotation has been issued, we may revise the price, timing, vehicle size, staffing, or service scope accordingly. A quotation is not a guarantee of availability until it has been accepted and confirmed by us.

Bookings are only considered confirmed once we have accepted the request and, where required, received any deposit or prepayment. We may refuse a booking at our discretion where the job is unsafe, unlawful, outside our service scope, or impractical to complete within the requested time. If access is restricted, parking is unavailable, or the property layout creates unusual difficulty, you must tell us before the booking is confirmed. Failure to disclose relevant information may result in extra charges, delays, or cancellation of the service on arrival.

Man With Van Waterloo services are intended for lawful transport and reasonable loading/unloading assistance only. We are not obliged to dismantle items, remove fixed fittings, move items through unsafe routes, or handle goods that are not properly packed. You must ensure that items are ready for transport at the agreed time unless any additional packing, dismantling, or waiting time has been specifically included in the booking. Any estimated arrival or completion time is approximate and may vary due to traffic, loading conditions, weather, or circumstances outside our control.

Payments, Charges, and Invoicing

The price for the service will be based on the agreed quotation, hourly rate, fixed fee, or other pricing structure communicated at the time of booking. Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to additional charges for waiting time, congestion, parking, tolls, congestion-related fees, extra labour, stair carries, heavy items, extended mileage, re-delivery, or work performed outside the agreed scope. Any such additional costs will be charged at the rate specified in the booking or, where no rate has been stated, at a reasonable rate based on the actual circumstances of the job.

Payment must be made in full by the method and by the time agreed at booking or, if no specific arrangement has been made, immediately upon completion of the service. We may require a deposit to secure the booking, particularly for larger jobs, weekend work, urgent appointments, or services involving multiple stops. Deposits may be non-refundable in accordance with the cancellation terms below. If payment is not received when due, we may suspend further work, retain goods where lawful and appropriate, and charge reasonable costs incurred in seeking payment, including late-payment fees or recovery expenses permitted by law.

If you are paying by bank transfer, card, cash, or any other accepted method, you are responsible for ensuring that the payment is processed correctly and in full. Any bank charges, transfer fees, or currency conversion costs are your responsibility unless we agree otherwise. Where an invoice is issued, payment must be made by the due date shown on the invoice. We reserve the right to withhold final delivery, refuse future bookings, or pursue legal recovery where a payment remains outstanding. Nothing in these terms affects your statutory rights in relation to any service properly disputed in accordance with applicable law.

Cancellations, Delays, and Rescheduling

You may cancel or reschedule a booking by giving us notice as soon as possible. The amount of any cancellation fee will depend on how much notice is provided and whether costs have already been incurred. If you cancel well in advance, we may offer a full or partial refund of any deposit, less reasonable administrative or transaction costs where applicable. If you cancel at short notice, on arrival, or after work has commenced, you may be charged for lost time, travel, labour, and any non-recoverable costs already incurred.

If we arrive and are unable to complete the job because you are not present, access is not available, the premises are unsafe, the items are not ready, or the information supplied was inaccurate or incomplete, the booking may be treated as a late cancellation and charged accordingly. If we are delayed by traffic, weather, mechanical issues, road closures, or events outside our control, we will use reasonable efforts to keep you informed and complete the service as soon as practicable. We are not liable for indirect losses arising from delay, including missed appointments, inconvenience, or loss of earnings, unless otherwise required by law.

Where a booking is rescheduled by agreement, any previously agreed price may be adjusted if there has been a material change in the date, duration, scope, or conditions of the job. If you request a change that increases the workload or extends the time required, we may charge additional fees. If we have to cancel due to reasons outside our control, such as severe weather, breakdown, unsafe conditions, or legal restrictions, we will seek to arrange an alternative date or refund any amount paid for services not provided, subject to any lawful deductions for work already completed.

Customer Responsibilities

You must ensure that all items handed over for transport are properly packed, protected, and suitable for the journey, unless we have agreed in writing to provide packing services. Fragile items, electronic equipment, artwork, glass, liquids, and high-value goods should be secured appropriately. You are responsible for telling us about any item that is unusually heavy, awkward, hazardous, irreplaceable, or likely to require special handling. Failure to disclose relevant characteristics may result in refusal to transport the item or additional charges.

It is your responsibility to obtain any necessary permissions, permits, building access approvals, parking arrangements, or collection rights needed for the job. You must ensure that the goods you ask us to move are lawfully yours to transport and do not contain prohibited, stolen, dangerous, or illegal items. We may refuse to carry items that appear unsafe, undeclared, or unsuitable. You are also responsible for ensuring that addresses, contact details, and collection or delivery instructions are accurate. If inaccurate information causes delay or extra work, additional charges may apply.

Unless otherwise agreed, you or an authorised representative must be available at the collection and delivery points to confirm instructions, inspect items, and approve completion. Any claim that an item was missing, damaged, or incorrectly delivered should be raised as soon as reasonably possible after completion, with supporting details. You should check goods before signing any completion note or accepting delivery. Where you authorise unattended delivery or drop-off, you accept the associated risks except where loss or damage is caused by our proven negligence.

Liability and Insurance

We will take reasonable care in performing the service and handling your belongings. However, our liability is limited to losses directly caused by our negligence, breach of contract, or wilful misconduct, and only to the extent permitted by law. We are not responsible for pre-existing damage, poor packing, inherent defects, wear and tear, or damage arising from items being loaded in an unsuitable condition. Where an item is fragile or valuable, you must inform us in advance and ensure appropriate protection is in place.

We do not accept liability for indirect, consequential, or economic losses, including loss of profit, loss of business, missed deadlines, emotional distress, or inconvenience, except where such exclusion is not permitted by law. Our liability for any individual item or total job may be limited to the lower of the actual proven loss or the amount recoverable under any insurance arrangement applicable to the service, unless a higher level of cover has been expressly agreed in writing and paid for. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

If an item is damaged during handling, you must notify us promptly and provide reasonable evidence, including photographs and a description of the item and circumstances. We may require the damaged item to be retained for inspection. Any claim must be made within a reasonable time and no later than permitted by law. We are not responsible for items of exceptional value unless their nature and value were disclosed in advance and specifically accepted by us. You are encouraged to arrange your own insurance where appropriate, particularly for high-value or irreplaceable goods.

Waste Regulations and Disposal

Where the service includes removal of waste, unwanted items, or disposal-related transport, you must ensure that the goods are accurately described and lawfully capable of being handled as waste. We do not provide illegal dumping services and will only transport or dispose of waste in accordance with applicable UK legislation, including requirements concerning carrier responsibility, transfer documentation where relevant, and lawful disposal at authorised facilities. You must not ask us to remove controlled, hazardous, or prohibited waste unless this has been expressly agreed and can be lawfully managed.

Any waste transfer must be carried out in line with applicable regulations. You may be asked to confirm the source of the waste, its type, and whether any items contain hazardous materials. We may refuse loads that contain batteries, chemicals, asbestos, clinical waste, gas cylinders, paint, oils, solvents, sharps, or other regulated materials unless proper arrangements have been made in advance and we are satisfied that the job can be carried out lawfully and safely. If prohibited waste is discovered after loading has begun, we may stop the job and charge for time already spent.

You remain responsible for the accuracy of the description of waste provided at booking. If items are incorrectly described and additional handling, segregation, or lawful disposal costs arise, those costs will be charged to you. We may request evidence that waste is from a domestic, commercial, or mixed source where relevant to compliance. Any waste left behind by us only in the course of lawful operations remains subject to these terms, but we do not accept responsibility for waste that has been misdeclared, hidden, or unlawfully presented for collection by the customer.

Force Majeure, Complaints, and General Provisions

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to accidents, severe weather, strikes, civil disturbance, fire, flooding, road closures, national emergencies, acts of government, or vehicle breakdowns. Where such an event occurs, our obligations may be suspended for the duration of the event, and we will resume performance as soon as reasonably practicable. If performance becomes impossible, the booking may be cancelled or rearranged on fair and reasonable terms.

Any complaint about the service should be raised promptly and in writing so that it can be investigated. We may ask for supporting information, including photographs, booking details, item descriptions, and any relevant correspondence. Our aim is to resolve issues fairly and efficiently. If a dispute cannot be resolved informally, the parties should continue to act reasonably and attempt to limit any further loss. Any part of these terms found invalid or unenforceable will be treated as removed to the minimum extent necessary, without affecting the remaining provisions.

These terms constitute the entire agreement between you and us in relation to the service, unless varied in writing. No person other than the customer and the service provider has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated otherwise. The headings used in this document are for convenience only and do not affect interpretation. Where the context requires, words in the singular include the plural and vice versa. References to legislation include any amendment, re-enactment, or replacement of that legislation.

Governing Law and Jurisdiction

These terms and any dispute or claim arising out of or in connection with them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law requires otherwise. If you are contracting as a business, you agree that the service is supplied subject to this jurisdiction clause.

By confirming a booking with Man With Van Waterloo, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.